Analisis Pengaruh Efektivitas Mesin Self Check-In terhadap Kepuasan Penumpang di Bandar Udara Adi Soemarmo Surakarta
DOI:
https://doi.org/10.61510/skyeast.v2i2.36Keywords:
Adi Soemarmo Airport, time efficiency, passenger satisfaction, system quality, self check-inAbstract
The self-check-in facility provides convenience for passengers, especially for those that do not bring excess baggage, by speeding up the process of entering the waiting area. Although passengers with baggage need to queue to drop off their luggage at the counter, the use of self-check-in machines overall accelerates the check-in process and reduces queues at the counter. This research used a quantitative method, involving two variables: effectiveness and satisfaction. Data collection was conducted by distributing questionnaires to 100 respondents, and the data were processed using SPSS 27 software. The results of research indicate that the use of self-check-in machines has a significant impact on passenger satisfaction, particularly in terms of time efficiency and convenience. The self check-in machines significantly influence passenger satisfaction at Adi Soemarmo Airport by 89.5%, with the remaining 10.5% influenced by variables not included in this research. These findings were expected to assist airport management in improving services and passenger satisfaction through the optimization of self check-in technology.
References
Anggela, N. R. (2023). Analisis kepuasan penggunaan mesin self check-in di Bandar Udara Internasional Yogyakarta-Kulonprogo.
Bintang, A. I. (2024). Pengaruh efektivitas penggunaan mesin self check-in terhadap kepuasan penumpang maskapai Citilink di Yogyakarta International Airport.
Bunahri, R. R. (2023). Factors Influencing Air Cargo Business: Business Plan and Strategy, Professional Human Resources, and Airlines’ Performance. Journal of Accounting and Finance Management, 4(2), 220-226.
Bunahri, R. R., Supardam, D., Prayitno, H., & Kuntadi, C. (2023). Determination of Air Cargo Performance: Analysis of Revenue Management, Terminal Operations, and Aircraft Loading (Air Cargo Management Literature Review). Dinasti International Journal of Management Science (DIJMS), 4(5).
Ghozali, I. (2011). Aplikasi analisis multivariate dengan program SPSS. Semarang: Badan Penerbit Universitas Diponegoro.
Ghozali, I. (2016). Aplikasi analisis multivariete dengan program (IBM SPSS) (Edisi 8). Semarang: Badan Penerbit Universitas Diponegoro.
International Civil Aviation Organization. (1994). Annex 14 to the Convention on International Civil Aviation: Aerodromes.
Kementerian Perhubungan Republik Indonesia. (2021). Peraturan Menteri Perhubungan Republik Indonesia Nomor 30 Tahun 2021 tentang Standar Pelayanan Minimal Penumpang Angkutan Udara.
Kementerian Perhubungan. (2009). Undang-Undang Republik Indonesia Nomor 1 Tahun 2009 tentang Penerbangan. Jakarta: Sekertariat Negara.
Kotler, P. (2002). Manajemen pemasaran (Edisi Milenium). Jakarta: PT Prehalindo.
Maharani, A. (2023). Evaluasi Penggunaan self check-in guna mengurangi Antrian di terminal keberangkatan Bandar Udara Internasional Yogyakarta. Politeknik Penerbangan Palembang, Palembang, Indonesia.
Priansa, D. (2017). Manajemen pelayanan prima. Bandung: Alfabeta.
Steers Richard. M.. 2005. Efektivitas Organisasi. (Terjemahan). Jakarta: Erlangga
Sugiyono. (2020). Metodelogi Penelitian Kuantitatif dan Kualitatif Dan R&D. Bandung: ALFABETA.
Trasandi, D., Melly, Y. S. A. D., & Taaqbier, M. (2022). Pengaruh mesin self check-in terhadap kepuasan penumpang di maskapai Citilink Bandar Udara Internasional Adi Sutjipto Yogyakarta. Sekolah Tinggi Teknologi Kedirgantaraan Yogyakarta, Yogyakarta, Indonesia.
Umar, Husein, 2002, Riset Pemasaran dan Perilaku Konsumen, Penerbit PT. Gramedia Pustaka Utama, Jakarta.
Wiyono, G. (2011). Merancang penelitian bisnis dengan alat analisis SPSS 17.0 dan SmartPLS 2.0. Yogyakarta: Unit Penerbit dan Percetakan STIM YKPN Yogyakarta.
